Server Outages at TrafficWave.net
April 20, 2019:
We have experienced significant downtime since approximately 11pm Central time, April 19, 2019. Our tech team is bringing systems back online at approximately 5:30am and testing to determine the cause of said downtime and make decisions to protect against any further or repeat issues.
May 17, 2015:
It was determined this morning that we were experiencing a number of unexpected issues with our databases. The issue has been corrected and all systems appear to be running at optimum efficiency. We do apologize for any confusion and inconvenience.
We are in the process of implementing changes to prevent this sort of thing from happening again.
May 30, 2014:
We continue to work on server upgrades which can cause unexpected results at times. If you run across any delays or errors, we are asking that you do the following:
- Wait a few minutes and try your request again.
- If the problem persists, email our support team (support[@]trafficwave.net) with full details including your username, what URL you were on, what you clicked or typed, and any specific error messages you may have received.
We appreciate you working with us as we work to smooth out this transition. Some of what we are doing was planned. Other components were pushed forward when we discovered some of the vulnerabilities experienced by our competitors. In our attempt to get out ahead of the problem, we found a few other issues that have been and/or are being resolved.
Thank you, again, for your patience. We are confident that the end result will be a much faster, smoother, and stronger infrastructure designed to support our valued customers and affiliates better than ever before.
May 23, 2014:
On the afternoon of Thursday, May 22, TrafficWave.net experienced an unexpected server outage. At 10:30pm Central time, the system was brought back online. While we have had scheduled maintenance and update windows over the past few weeks, this outage was not expected.
The good news is that we experienced no data loss and no loss of service. Mailings and click-throughs continued. Users were unable to log in to their accounts and visitors were unable to view the web site.
We appreciate your patience during this trying time. In addition to working to resolve the issue as quickly as possible, we have also taken steps to help ensure that this situation is not repeated.
We understand that it is important to your business, as well as our business, that our servers stay up and operational at all times. Over the past 14 years of operations, we have experienced a better than 99% uptime. Of course, when we are experiencing a current outage, it is difficult to remember that such outages are few and far between.
We thank each of you that contacted us to inform us of the site being down. While we would have loved to be able to personally interact with each of you during this time, our energies were focused on restoring service as quickly as possible.
Rest assured that we take this matter very seriously and will continue to make any necessary arrangements and updates to make sure we are able to continue providing reliable and quality service to each of our valued members.